WARRANTY
Our mission is to ensure our customers have the best fit and finish in the industry – and we stand behind it. Rockwood warrants that all shutter products will be free from manufacturers’ defects in materials and workmanship for as long as the original retail purchaser owns the home. If you are not completely satisfied, please email us at warranty@emailrockwood.com.
Manufacturing Warranty Limitations:
Rockwood warrants that all shutter products will be free from manufacturers’ defects in materials and workmanship for as long as the original retail purchaser owns the home.
Rockwood provides a color-fast warranty on all finishes (i.e. paints and stains) for a period of five (5) years from the date of purchase.
Determination of defects in material and workmanship, as well as appropriate remedies to such defects, will be made by Rockwood Shutters. The maximum remedy is one full replacement of the unit. Rockwood Shutters is not responsible or liable for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee, as long as this provision is consistent with applicable State law. Trip charges to and from the home and other labor charges may be applicable.
Not Covered:
Natural bow and camber, minor imperfections and other variations in color and grain effect are normal with this product and are not considered defects.
Exposure to the elements, such as sunlight or moisture and discoloration or fading over time
Normal wear and tear
Customer damage or misuse
Customer alterations or changes
General Information:
Rockwood Shutters reserves the right to change the materials, procedures and other characteristics of its products at any time without notice.
Ultra, The Performance Shutter:
Over and above the coverage provided herein, purchasers of Ultra Performance Shutters receive a special lifetime warranty covering louver joinery wear and tear. Labor service fees may apply.
Rockwood warrants its custom blinds and shades against defects in materials and workmanship for the lifetime of the product, provided the product was properly installed, used under normal residential conditions, and remains in the original window by the original purchaser.
Coverage Includes:
This warranty covers manufacturing defects in materials and/or craftsmanship.
If a product or part is found to be defective, Rockwood will either repair it or replace it with a similar product at no charge. Any replacement will match the original size and specifications as closely as possible.
Limited Lifetime Warranty Applies To:
Cellular, roller, solar, Roman, layered, and sheer shades
Natural woven shades and pleated shades (with looped tape)
Wood, faux wood, and composite blinds
Sliding panels and vertical blinds
Painted and stained valances, cornices, and wood accessories
Aluminum horizontal blinds
Five-Year Limited Warranty Applies To:
Motorized parts and accessories such as remotes, hubs, and wands (batteries not included)
Fabric-covered valances, cornices, and draperies
Certain value-priced products and basic product lines
Pleated shades without looped tape
Vinyl horizontal and vertical blind slats
Exclusions:
This warranty does not cover:
Normal wear and tear, including fading, discoloration, fraying, warping, or stretching due to age, sunlight, humidity, or temperature changes.
Minor variations in color, texture, or grain caused by natural materials or normal production tolerances.
Damage caused by:
Misuse, abuse, accidents, or alterations
Improper installation, removal, reinstallation, or cleaning
Exposure to excessive moisture, salt air, high winds, or chemicals
Pests or insects
Slight warpage of wood or composite components due to environmental conditions.
Costs related to product removal, re-measuring, reinstallation, shipping, or service calls unless specifically authorized by Rockwood.
Limitations
Warranty coverage is non-transferable and applies only to the original retail purchaser with valid proof of purchase.
In multi-window installations, only the affected product will be repaired or replaced.
Replacement products may differ slightly in color or texture if materials have been updated or discontinued.
Products installed in commercial settings are covered for one (1) year from the date of installation.
Rockwood is not responsible for incidental, indirect, or consequential damages. Some states do not allow such exclusions, so these may not apply to you.