Privacy Policy

Last Updated: October 6, 2025

Rockwood Shutters (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website, requesting a quote, making a purchase, or interacting with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, payment details, and any other information you provide when you request a quote, schedule a consultation, place an order, or contact us.

  • Non-Personal Information: Data such as browser type, IP address, device information, and website usage collected via cookies or analytics tools.

  • Financing Information: If you apply for financing through Home Depot or Greensky®, we may collect or share information necessary to process your application, including name, contact details, income, and credit-related information.

If you opt in to receive SMS text messages, we may also collect your mobile number and messaging consent status.

2. How We Use Your Information

We use the information we collect to:

  • Process quotes, orders, and financing applications

  • Respond to inquiries and provide customer support

  • Send service updates, appointment reminders, and transactional communications

  • Send promotional offers or marketing materials (if you have opted in)

  • Improve our website, products, and services

  • Comply with legal and regulatory requirements

3. Financing Disclosure

When you apply for financing through Rockwood Shutters, Home Depot, or Greensky®, we may collect and share information with those financing partners solely for the purpose of processing and servicing your application or account.

Your financing data is subject to this Privacy Policy as well as the privacy policies of the financing providers. We recommend reviewing their policies before submitting any application.

4. SMS Messaging and Opt-In Data

If you opt in to receive text messages, we may use your mobile number to send service-related messages or promotional offers.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

You can opt out of SMS messages at any time by replying “STOP” or contacting us directly.

5. How We Share Your Information

We do not sell your personal information. We may share your data only with:

  • Trusted Service Providers: Installers, delivery services, payment processors, and IT providers who assist in operating our business.

  • Financing Partners: Home Depot, Greensky®, and other financing providers for processing your application.

  • Messaging Vendors: As outlined in the SMS section above.

  • Legal Authorities: If required to comply with laws, regulations, or legal processes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve performance. You may adjust your browser settings to refuse cookies, but some site features may not function properly.

7. Data Security

We implement reasonable physical, administrative, and technical measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed 100% secure.

8. Your Rights and Choices

You may request to:

  • Access, update, or correct your personal information

  • Opt out of marketing communications

  • Request deletion of your personal data, subject to legal or contractual obligations

To exercise these rights, contact us using the information below.

9. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

  • Right to Opt-Out of Sale: We do not sell personal information to third parties.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, contact us at:
📧 hello@emailshutters.com

For verification purposes, we may require you to provide information matching our records. You may also designate an authorized agent to make a request on your behalf.

10. Third-Party Links

Our site may include links to third-party sites such as financing providers or Home Depot. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a “Last Updated” date.

13. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

Rockwood Shutters
7000 Grand Blvd.
Houston, Texas 77054
Email: hello@emailshutters.com
Phone: 713-351-4950